Returns & Exchanges

At Rockport®, we stand behind the quality of our footwear and offer a 30-day return policy for unworn merchandise in its original packaging. If you are not completely satisfied with your purchase, we provide a streamlined process to ensure your satisfaction through returns or exchanges.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the pre-paid UPS shipping label provided at the end of the return request process.

• 3.
  Package Your Shoes

  Place the unworn items in their original shoe box and secure them inside a sturdy shipping container with the return label attached to the outside.

• 4.
  Drop Off and Track

  Deliver your package to any authorized UPS location and keep your tracking number until your refund or exchange is processed.